Support & Dispute Resolution Policy
Effective Date: 13/09/2026 | Version: 1.1
Support covers products, orders, payment, delivery, installation, returns, custom orders, accounts and policy questions. Customers may submit a ticket and attach relevant proof.
The owner/admin reviews the order, payment, accepted specification, delivery evidence and customer proof. A resolution may include clarification, repair, replacement, refund, partial adjustment, rejection or account action.